/* Plain, utilitarian. System fonts. Boring on purpose. */
:root{
  --ink:#1c2127; --muted:#697078; --line:#e2e5e9; --bg:#f6f7f8; --card:#fff;
  --A:#b8860b; --B:#2e7d6b; --C:#6b7682; --link:#1a5fb4;
  --safe-top:env(safe-area-inset-top,0px); --safe-right:env(safe-area-inset-right,0px);
  --safe-bottom:env(safe-area-inset-bottom,0px); --safe-left:env(safe-area-inset-left,0px);
  --topbar-height:51px;
}
*{box-sizing:border-box}
body{margin:0;font-family:-apple-system,BlinkMacSystemFont,"Segoe UI",Roboto,Helvetica,Arial,sans-serif;
  color:var(--ink);background:var(--bg);font-size:15px;line-height:1.45;overscroll-behavior-y:contain}
a{color:inherit;text-decoration:none}
.muted{color:var(--muted)} .small{font-size:13px}
main{max-width:760px;margin:0 auto;padding:14px calc(14px + var(--safe-right)) calc(14px + var(--safe-bottom)) calc(14px + var(--safe-left))}

.topbar{display:flex;align-items:center;gap:14px;background:var(--card);border-bottom:1px solid var(--line);
  padding:calc(10px + var(--safe-top)) calc(14px + var(--safe-right)) 10px calc(14px + var(--safe-left));
  position:sticky;top:0;z-index:900}
.brand{font-weight:700} .brand span{font-weight:400;color:var(--muted)}
.topbar nav{margin-left:auto;display:flex;gap:14px;align-items:center}
.topbar nav a{color:var(--link)} .topbar .who{color:var(--muted)} .topbar .out{color:var(--muted)}
.menu-toggle{display:none;position:relative;flex:none;width:44px;height:44px;margin:-8px 0 -8px auto;border:1px solid transparent;
  border-radius:8px;background:transparent;color:var(--ink);cursor:pointer}
.menu-toggle span{position:absolute;left:11px;top:21px;width:22px;height:2px;border-radius:999px;background:currentColor;
  transform-origin:center;transition:transform .22s cubic-bezier(.4,0,.2,1),opacity .16s ease,background-color .16s ease}
.menu-toggle span:nth-child(1){transform:translateY(-7px)}
.menu-toggle span:nth-child(2){transform:translateY(0)}
.menu-toggle span:nth-child(3){transform:translateY(7px)}
.menu-toggle[aria-expanded="true"] span:nth-child(1){transform:translateY(0) rotate(45deg)}
.menu-toggle[aria-expanded="true"] span:nth-child(2){opacity:0;transform:translateY(0) scaleX(.45)}
.menu-toggle[aria-expanded="true"] span:nth-child(3){transform:translateY(0) rotate(-45deg)}
.menu-toggle:focus-visible{outline:2px solid var(--link);outline-offset:2px}
.pull-refresh{position:fixed;top:calc(10px + var(--safe-top));left:50%;z-index:1000;display:grid;place-items:center;
  width:34px;height:34px;transform:translate(-50%,-150%);opacity:0;pointer-events:none;background:#1c2127;
  border-radius:999px;box-shadow:0 12px 26px -18px rgba(28,33,39,.8);transition:transform .16s ease,opacity .16s ease}
.pull-refresh span{width:17px;height:17px;border:2px solid rgba(255,255,255,.42);border-top-color:#fff;border-radius:50%;
  animation:spin .8s linear infinite}
body.is-pulling .pull-refresh{transform:translate(-50%,0);opacity:.82}
body.is-refreshing .pull-refresh{opacity:1}
@keyframes spin{to{transform:rotate(360deg)}}

.controls{margin:4px 0 10px;display:flex;flex-direction:column;gap:8px}
.controls input[type=search]{width:100%;padding:11px 12px;border:1px solid var(--line);border-radius:8px;font-size:16px}
.controls .selects{display:flex;gap:8px;flex-wrap:wrap}
.controls select{flex:1 1 170px;min-width:0;padding:9px;border:1px solid var(--line);border-radius:8px;background:var(--card);font-size:14px}
.fixed-filter{flex:1;min-width:0;padding:9px;border:1px solid var(--line);border-radius:8px;background:#eef1f4;
  color:#59616a;font-size:14px;font-weight:650;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.count{color:var(--muted);font-size:13px;margin:2px 0 8px}

.row{display:grid;grid-template-columns:30px minmax(0,1fr) minmax(270px,310px);align-items:center;gap:11px;
  background:var(--card);border:1px solid var(--line);border-radius:9px;padding:11px 12px;margin:7px 0}
.row:hover{border-color:#cfd4da}
.badge{flex:none;width:30px;height:30px;border-radius:6px;display:grid;place-items:center;font-weight:700;
  color:#fff;background:#aeb4bb}
.tier-A .badge{background:var(--A)} .tier-B .badge{background:var(--B)} .tier-C .badge{background:var(--C)}
.tier-none .badge{background:#cdd2d8;color:#6b7682}
.row .main{min-width:0;flex:1}
.row .name{font-weight:600;display:block;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.row .pat{color:var(--muted);font-size:13px}
.classification-line{display:block;margin-top:1px;color:#3d5150;font-size:12px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.payment-line{display:block;margin-top:1px;color:#59616a;font-size:12px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.payment-line.risk-watch_open_ar,.payment-line.risk-manual_credit_review{color:#9b2f24;font-weight:650}
.row .meta{color:#9aa0a8;font-size:12px;display:block;margin-top:1px}
.handoff-line{display:block;color:#6d5a16;font-size:12px;margin-top:2px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.handoff-line.pending{color:#9b2f24;font-weight:650}
.row .evidence{color:#697078;font-size:12px;display:block;margin-top:2px;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
.metrics{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:8px;text-align:right}
.metric{min-width:0;color:var(--muted)}
.metric b{display:block;overflow:hidden;text-overflow:ellipsis;white-space:nowrap;font-size:13px;font-weight:500;color:#59616a}
.metric small{display:block;color:#9aa0a8;font-size:10px;line-height:1.15}
.metric.is-active b{font-weight:800;color:var(--ink)}
.metric.is-active small{color:#59616a;font-weight:650}
.more{width:100%;padding:12px;margin:6px 0;background:var(--card);border:1px dashed #c7ccd2;border-radius:9px;color:var(--muted);font-size:14px;cursor:pointer}
.empty{color:var(--muted);text-align:center;padding:40px}
.compact-empty{padding:14px}

/* account page */
.back{display:inline-block;color:var(--link);margin:2px 0 12px}
.acct-head{display:flex;gap:12px;align-items:flex-start;border-left:4px solid #cdd2d8;padding-left:12px}
.tier-A.acct-head{border-color:var(--A)} .tier-B.acct-head{border-color:var(--B)} .tier-C.acct-head{border-color:var(--C)}
.acct-head h1{margin:0;font-size:22px} .acct-head p{margin:3px 0 0}
.actions{display:flex;gap:8px;margin:14px 0;flex-wrap:wrap}
.actions .btn{width:auto;margin:0}
.btn{display:inline-block;padding:11px 16px;border:1px solid var(--line);border-radius:8px;background:var(--card);
  font-weight:600;cursor:pointer;text-align:center}
.btn.primary{background:#1c2127;color:#fff;border-color:#1c2127}
.btn.disabled,.btn.disabled:hover{color:#aeb4bb;cursor:default}
.owner-note{background:#fff8e6;border:1px solid #ead8a5;border-radius:8px;padding:10px 12px;margin:4px 0 16px;color:#51421d}
.owner-note.pending{background:#fff3f0;border-color:#e7b5ad;color:#77251c}
section{margin:18px 0}
section h2{font-size:13px;text-transform:uppercase;letter-spacing:0;color:var(--muted);margin:0 0 8px;
  border-bottom:1px solid var(--line);padding-bottom:5px}
.headline p{font-size:18px;line-height:1.35;margin:0 0 9px;font-weight:650}
.explain{background:#fff8e6;border:1px solid #ead8a5;border-radius:8px;padding:9px 11px;margin:7px 0;color:#51421d}
.forecast p{margin:0 0 8px}
.plain-note{color:var(--muted);font-size:14px}
.forecast-list{margin:8px 0 0;padding:0;list-style:none;background:var(--card);border:1px solid var(--line);
  border-radius:8px;overflow:hidden}
.forecast-list li{padding:9px 11px;border-bottom:1px solid var(--line)}
.forecast-list li:last-child{border-bottom:none}
.forecast-list b{display:inline-block;min-width:48px}
.signal-explain{display:block;margin:6px 0 0 52px;color:var(--muted);font-size:13px;line-height:1.35}
.payment-headline{margin:0 0 8px;font-size:17px;font-weight:700;color:#303842}
.payment-headline.risk-watch_open_ar,.payment-headline.risk-manual_credit_review{color:#9b2f24}
.equip{background:var(--card);border:1px solid var(--line);border-radius:8px;padding:10px 12px}
table.kv{width:100%;border-collapse:collapse;background:var(--card);border:1px solid var(--line);border-radius:8px;overflow:hidden}
table.kv td{padding:8px 11px;border-bottom:1px solid var(--line);font-size:14px;vertical-align:top}
table.kv td:first-child{color:var(--muted);width:38%} table.kv tr:last-child td{border-bottom:none}
table.kv.compact{margin-top:8px}
.kv-note{display:block;margin-top:2px;color:var(--muted);font-size:12px;line-height:1.3}

/* modals / cases / field notes */
.modal{width:min(860px,calc(100vw - 24px));max-width:none;max-height:86dvh;max-inline-size:none;
  max-block-size:none;overflow:auto;border:1px solid rgba(28,33,39,.18);border-radius:8px;padding:0;
  background:var(--card);color:var(--ink);box-shadow:0 24px 70px -34px rgba(28,33,39,.9)}
#follow-up-modal{width:min(1040px,calc(100vw - 24px))}
.modal::backdrop{background:rgba(28,33,39,.42)}
.modal-head{position:sticky;top:0;z-index:1;display:flex;align-items:center;justify-content:space-between;gap:12px;
  padding:12px 14px;background:var(--card);border-bottom:1px solid var(--line)}
.modal-head h2{margin:0;font-size:17px}
.modal-close{width:32px;height:32px;border:1px solid var(--line);border-radius:7px;background:#fff;color:var(--muted);
  font-size:20px;line-height:1;cursor:pointer}
.modal-body{padding:12px 14px 14px}
.modal-section{margin:0;padding:12px 0;border-top:1px solid var(--line)}
.modal-section:first-child{border-top:0;padding-top:0}
.modal-section h3,.update-columns h3{margin:0 0 8px;font-size:13px;color:var(--muted);text-transform:uppercase;letter-spacing:0}
.case-form,.case-card,.field-panel{background:var(--card);border:1px solid var(--line);border-radius:8px;padding:10px 11px;margin:8px 0}
.case-form{display:grid;grid-template-columns:1fr 150px;gap:8px}
.event-form{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:8px;margin-top:9px}
.case-form input,.case-form select,.case-form textarea,.case-card input,.case-card select,.case-card textarea,
.event-form input,.event-form select,.event-form textarea,.case-update-form input,.case-update-form select,.case-update-form textarea{
  width:100%;min-width:0;border:1px solid var(--line);border-radius:7px;background:#fff;padding:8px 9px;font:inherit}
.case-form textarea,.case-card textarea,.event-form textarea,.case-update-form textarea{grid-column:1/-1;min-height:66px;resize:vertical}
.field-panel summary{cursor:pointer;font-weight:650}
.compact-btn{width:auto;margin:0;padding:9px 13px}
.case-summary b{display:block;margin-bottom:2px}
.case-summary p{margin:7px 0 0}
.case-update-form{margin:8px 0 0;padding-top:10px;border-top:1px solid var(--line)}
.case-grid{display:grid;grid-template-columns:minmax(0,1.5fr) 120px 110px;gap:8px;margin-bottom:8px}
.case-card.status-won,.case-card.status-lost{opacity:.78}
.case-events{list-style:none;margin:10px 0 0;padding:0;border-top:1px solid var(--line)}
.case-events li{padding:8px 0 0;color:#303842;font-size:13px}
.case-events time{display:inline-block;color:var(--muted);margin-right:8px}
.plain-events{margin-top:0}
.update-columns{display:grid;grid-template-columns:repeat(3,minmax(0,1fr));gap:12px}
.case-controls{margin-top:4px}
.case-row .badge{background:#59616a}
.case-row.status-won .badge{background:var(--B)}
.case-row.status-lost .badge{background:#9b2f24}
.case-metrics .metric b{text-transform:capitalize}

/* map */
body.map-page{overflow:hidden;background:#edf0f2}
body.map-page main{max-width:none;margin:0;padding:0;height:calc(100dvh - var(--topbar-height) - var(--safe-top))}
.map-shell{position:relative;height:100%;min-height:0}
.map-canvas{height:72vh;border:1px solid var(--line);border-radius:8px;overflow:hidden;background:#edf0f2}
.map-page .map-canvas{height:100%;border:0;border-radius:0}
.map-fallback{padding:26px;text-align:center;color:var(--muted)}
.map-controls{position:absolute;top:12px;left:calc(12px + var(--safe-left));right:calc(12px + var(--safe-right));z-index:500;display:flex;flex-direction:column;
  gap:8px;max-width:920px;margin:0;background:rgba(255,255,255,.96);border:1px solid rgba(28,33,39,.15);
  border-radius:8px;padding:10px;box-shadow:0 10px 30px -18px rgba(28,33,39,.55);backdrop-filter:blur(8px)}
.map-search{display:flex;gap:8px}
.map-search input[type=search]{flex:1;min-width:0;padding:10px 12px;border:1px solid var(--line);border-radius:7px;
  font-size:16px;background:#fff}
.map-btn{flex:none;padding:10px 13px;border-radius:7px;line-height:1}
.map-btn.ghost{color:var(--muted);font-weight:500}
.map-filter-row{display:flex;align-items:center;gap:10px}
.map-filter-row .selects{flex:1;display:flex;gap:8px;flex-wrap:wrap}
.map-filter-row select{flex:1 1 150px;min-width:0;padding:8px 9px;border:1px solid var(--line);border-radius:7px;
  background:#fff;font-size:14px}
.map-filter-row .fixed-filter{padding:8px 9px;border-radius:7px;background:#eef1f4}
.map-dot-mode{flex:none;display:flex;align-items:center;gap:4px;padding:3px;border:1px solid var(--line);border-radius:7px;background:#fff}
.map-dot-mode span{padding:0 5px;color:var(--muted);font-size:12px;font-weight:650}
.map-dot-mode button{min-height:30px;padding:5px 8px;border:0;border-radius:5px;background:transparent;color:#59616a;
  font:inherit;font-size:12px;font-weight:650;cursor:pointer}
.map-dot-mode button[aria-pressed="true"]{background:#1c2127;color:#fff}
.map-dot-mode button:focus-visible{outline:2px solid var(--link);outline-offset:1px}
.map-count{flex:none;color:var(--muted);font-size:13px;margin:0;white-space:nowrap}
.map-legend{position:absolute;left:calc(12px + var(--safe-left));bottom:calc(12px + var(--safe-bottom));z-index:500;display:flex;align-items:center;gap:12px;
  max-width:calc(100% - 24px);background:rgba(255,255,255,.96);border:1px solid rgba(28,33,39,.15);
  border-radius:8px;padding:8px 10px;box-shadow:0 10px 30px -18px rgba(28,33,39,.55);font-size:13px}
.map-legend span{display:flex;align-items:center;gap:6px;white-space:nowrap;color:#303842}
.legend-pin{display:inline-block;width:12px;height:12px;border-radius:50%;border:2px solid currentColor;background:currentColor}
.legend-ring{display:inline-block;width:13px;height:13px;border-radius:50%;border:3px solid currentColor;background:#fff}
.legend-line{display:inline-block;width:18px;height:0;border-top:3px solid currentColor}
.legend-marker{width:18px;height:29px;object-fit:contain;margin:-8px 0 -5px}
.legend-pin.a{color:var(--A)}.legend-pin.b{color:var(--B)}.legend-pin.c{color:var(--C)}
.legend-bubble{display:inline-block;width:16px;height:16px;border-radius:50%;border:2px solid #303842;background:rgba(48,56,66,.16)}
.legend-line.state{color:#303842}
.map-detail-card{position:absolute;right:calc(12px + var(--safe-right));top:148px;z-index:520;width:min(290px,calc(100% - 24px - var(--safe-left) - var(--safe-right)));
  background:rgba(255,255,255,.97);border:1px solid rgba(28,33,39,.16);border-radius:8px;
  box-shadow:0 18px 38px -22px rgba(28,33,39,.75);backdrop-filter:blur(8px)}
.map-detail-card[hidden]{display:none}
.map-card-close{position:absolute;top:7px;right:7px;z-index:2;width:28px;height:28px;border:1px solid var(--line);
  border-radius:6px;background:#fff;color:var(--muted);font-size:18px;line-height:1;cursor:pointer}
.map-card-link{display:block;padding:11px 42px 11px 12px;color:inherit}
.map-card-link.is-static{cursor:default}
.map-card-link h3{margin:0 0 4px;font-size:15px;line-height:1.18}
.map-card-meta{display:flex;align-items:center;gap:6px;margin:0 0 6px;color:var(--muted);font-size:12px}
.tier-dot{display:inline-block;width:10px;height:10px;border-radius:50%}
.map-card-evidence{margin:0;color:var(--ink);font-size:13px;line-height:1.28;font-weight:650}
.map-card-open{display:inline-block;margin-top:8px;color:var(--link);font-size:13px;font-weight:700}
.dealer-detail-card{width:min(360px,calc(100% - 24px - var(--safe-left) - var(--safe-right)))}
.dealer-card-body{padding-right:12px}
.dealer-card-muted{margin-top:7px;color:var(--muted);font-size:12px;line-height:1.3}
.dealer-card-links{display:flex;flex-wrap:wrap;gap:7px 10px;margin-top:9px;font-size:13px}
.dealer-card-links a{color:var(--link);font-weight:700}
.dealer-card-links span{color:var(--muted)}
.legend-pin.dealer-yes{color:#1f7a3a}.legend-pin.dealer-maybe{color:#b7791f}.legend-pin.dealer-no{color:#6b7682}
.legend-ring.current-dealer{color:#1a5fb4}

/* login */
.login{max-width:380px;margin:50px auto;text-align:center}
.login h1{margin:0 0 4px}
.login .btn.primary{width:100%;margin:14px 0}
.devbox{margin-top:22px;border-top:1px solid var(--line);padding-top:16px}
.personas{display:grid;grid-template-columns:1fr 1fr;gap:8px;margin-top:10px}
.personas .btn{display:flex;flex-direction:column;align-items:center}
.personas .btn small{color:var(--muted);font-weight:400;font-size:11px;text-transform:uppercase}

/* subtle in-flight cue for boosted navigation */
.htmx-request.row,.htmx-request.more{opacity:.5}

@media (max-width:900px){
  .modal,#follow-up-modal{position:fixed;inset:0;width:100vw;height:100dvh;max-width:none;max-height:none;
    max-inline-size:none;max-block-size:none;margin:0;border:0;border-radius:0;box-shadow:none}
  .modal::backdrop{background:rgba(246,247,248,.98)}
  .modal-head{padding:calc(12px + var(--safe-top)) calc(14px + var(--safe-right)) 12px calc(14px + var(--safe-left))}
  .modal-body{padding:12px calc(14px + var(--safe-right)) calc(18px + var(--safe-bottom)) calc(14px + var(--safe-left))}
  .modal-close{width:38px;height:38px}
  .modal-section{padding:14px 0}
  .case-form,.case-grid,.event-form,.update-columns{grid-template-columns:1fr}
  .compact-btn{width:100%;padding:11px 13px}
}

@media (max-width:720px){
  .topbar{gap:10px}
  .brand{min-width:0;white-space:nowrap;overflow:hidden;text-overflow:ellipsis}
  .brand span{display:none}
  .menu-toggle{display:block}
  .topbar nav{position:absolute;top:100%;left:0;right:0;display:flex;flex-direction:column;align-items:stretch;gap:0;
    margin:0;padding:8px calc(14px + var(--safe-right)) calc(10px + var(--safe-bottom)) calc(14px + var(--safe-left));
    background:rgba(255,255,255,.98);border-bottom:1px solid var(--line);box-shadow:0 18px 34px -28px rgba(28,33,39,.8);
    opacity:0;visibility:hidden;pointer-events:none;transform:translateY(-8px);
    transition:opacity .18s ease,transform .22s cubic-bezier(.4,0,.2,1),visibility 0s linear .22s}
  .topbar.is-menu-open nav{opacity:1;visibility:visible;pointer-events:auto;transform:translateY(0);transition-delay:0s}
  .topbar nav a,.topbar .who{display:block;padding:12px 2px;border-top:1px solid var(--line)}
  .topbar nav a:first-child{border-top:0}
  .topbar .who{color:var(--muted);font-size:13px}
}

@media (max-width:560px){
  :root{--topbar-height:53px}
  .row{grid-template-columns:30px minmax(0,1fr);align-items:start}
  .metrics{grid-column:2;grid-template-columns:repeat(4,minmax(0,1fr));text-align:left;gap:6px;margin-top:2px}
  .metric b{font-size:12px}
  .metric small{font-size:9px}
  .actions{display:grid;grid-template-columns:repeat(2,minmax(0,1fr))}
  .actions .btn{width:100%;padding:10px 8px}
  body.map-page main{height:calc(100dvh - var(--topbar-height) - var(--safe-top))}
  .map-controls{top:8px;left:calc(8px + var(--safe-left));right:calc(8px + var(--safe-right));padding:8px}
  .map-search{display:grid;grid-template-columns:minmax(0,1fr) auto}
  .map-search .ghost{grid-column:2}
  .map-filter-row{align-items:stretch;flex-direction:column;gap:6px}
  .map-filter-row .selects{width:100%}
  .map-dot-mode{width:100%}
  .map-dot-mode button{flex:1}
  .map-count{align-self:flex-start}
  .map-legend{left:calc(8px + var(--safe-left));right:calc(8px + var(--safe-right));bottom:calc(8px + var(--safe-bottom));flex-wrap:wrap;gap:8px}
  .map-detail-card,.dealer-detail-card{left:calc(8px + var(--safe-left));right:calc(8px + var(--safe-right));top:auto;bottom:calc(60px + var(--safe-bottom));width:auto}
}